Privacy policy

Privacy Policy

We value your trust and are committed to protecting your personal data. This policy explains how we collect, use, and store the information you provide, in accordance with Regulation (EU) 2016/679 (GDPR).

1. Data Controller

The data controller is HOF BG LTD, registered in Bulgaria, Pazardzhik, 45 Aleksandar Stamboliyski Street.
Email: info@hof.bg

2. Data We Collect

  • Name, phone number, email, and delivery address – when you register or place an order.

  • Payment and delivery details – for order processing and fulfillment.

  • User behavior data (IP address, viewed products, order history) – to improve our services.

  • Email address – when you subscribe to our newsletter (only with your consent).

3. Legal Grounds for Processing

  • Contract performance (order and delivery).

  • Legal obligation (accounting and regulatory compliance).

  • Your consent (e.g., for marketing newsletters).

  • Legitimate interest (service security and optimization).

4. Data Retention Periods

  • Order data – up to 10 years (as required by law).

  • Delivery data – up to 5 years.

  • Marketing data (newsletter) – until you unsubscribe.

  • User behavior data – up to 2 years.

5. Data Security

We apply technical and organizational measures to protect your data against unauthorized access, loss, or misuse. Access is granted only to authorized employees and partners.

6. Data Sharing

Your data may be shared with:

  • Courier and logistics companies (for order delivery);

  • Accounting and IT partners (for processing and maintenance);

  • Public authorities (when required by law).

7. Your Rights

You have the right to:

  • Access and obtain a copy of your stored personal data;

  • Request correction or deletion (“right to be forgotten”);

  • Restrict processing;

  • Transfer your data to another controller;

  • Withdraw your consent for marketing communications at any time.

8. Contact and Complaints

For any questions regarding your personal data, please contact us at: info@hof.bg
If you believe your rights have been violated, you may submit a complaint to the Commission for Personal Data Protection: www.cpdp.bg

By using our website, you agree to this Privacy Policy.
Last updated: September 30, 2025