Standard delivery is within 48 hours of order processing. If you place an order on a business day by 1:00 PM, it will be shipped the same day.
The shipping cost is between 2.99 BGN and 4.99 BGN depending on the selected courier. For orders over 100 BGN, shipping is completely free.
No – we do not charge an additional fee for cash on delivery. You only pay the value of your order.
Yes, every shipment comes with a "View Before Payment" option. You can open the package and make sure you are receiving exactly what you ordered.
All shipments are insured at our expense. If you notice any damaged packaging or damage, please notify the courier upon receipt - we will replace the product free of charge.
You can return or exchange a product within the specified period according to our return policy. You can find all the conditions here: Return and exchange policy
You can contact us by phone at 08xxxxxxxx , by email at info@hof.bg or directly through the contact form on the website. Our team will respond to you as soon as possible.
If the order has not yet been processed and shipped, you can change the address by contacting us at tel.: 08xxxxxxxx , email: info@hof.bg or via the form on the site.
Once the shipment is shipped, you will receive an email with a tracking number and a link to the courier company (Econt/Speedy/BoxNow/Sameday).
Yes, we can add gift wrapping to your order. Please note this when finalizing your order or contact us for more information.
Yes! Follow our website, newsletter and social networks for current promotions, discounts and exclusive offers for subscribers.
Please notify us immediately upon receipt of the shipment via email: info@hof.bg or the form on the website. We will replace or return the product free of charge.
We accept both electronic card payments (MasterCard, Visa, Apple Pay, Google Pay, American Express) and cash on delivery , at no additional charge.
